Frequently Asked Questions
GOALIE FAQ’s
How do I sign up as a rent a goalie?
Signing up is easy with us. Simply Select login / register on our page and enter in your information. You will then be signed in automatically and emailed simultaneously.
Does it cost anything to sign up as a rent a goalie?
No, it’s free to join our service.
How much money can I make per game?
Generally speaking you can expect to make at least $35 per skate. Sometimes you can make more money depending on the length of the game.
Does MyPuck make any money?
Yes, we take a cut of the action. That means teams are charged a service fee to book with us. We also charge a service fee to goalies ($1.50 per month for games played). We are a for-profit goalie rental service. We spend a lot of time and money making sure teams know we’re available.
How many games can I expect to play?
It really all depends on you. We mainly have a first come first served process when filling games. We don’t call goalies directly (it’s just too time-consuming). We send out game notices, if you want it then request to play and the team will confirm your attendance.
How will I know if I’m confirmed for a game?
Our application automatically sends you email notifications directly to the email address you have signed up with. You will receive an email from us when you are confirmed.
Can I give a team my contact info?
Sorry, but no that’s against our policy. This ensures goalies are only required to show up and play rather than handle any customer service requirements. Leave that part to us!
How do I use the App for games?
If you’re interested in playing a game you have to first opt into the game via the app. If you’re selected you’ll be notified through the app and email of the game.
Can I opt out of a game?
Though we discourage opting out of a game once you’re approved for it you can do that be cancelling your participation. It is YOUR duty to remove yourself, please don’t call us to say you don’t want to play anymore. By removing yourself the team is automatically notified and can pick a new goalie.
When can I opt out of a game?
When the game is less than 2 hours away we recommend you continue with your scheduled game. Please note it is your requirement to ensure you get to the game on time (a minimum of 15 minutes prior to the posted game time).
Team FAQ’s
How do I rent a goalie?
The fastest way to rent a goalie is to add the game to the app (you will need to create a profile and add your credit card. Once you add your game goalies can opt in. From there you pick who you’d like to play.
Is there another way to rent a goalie?
Yes! You may also contact our team by email or phone. Please note these methods are not best served for emergency requirements, please use the app. In these 2 cases we can help you book a goalie as long as you don’t mind waiting for us to respond (usually within the hour).
How will I know if a goalie confirmed for a game?
Once you pick a goalie they will be automatically notified in the app and email of their approval for a game. There is no need to “extra” confirm this by having MyPuck contact the goalie.
Can I give a goalie my contact info?
Sorry, but no that’s against our policy. This ensures goalies are only required to show up and play rather than handle any customer service requirements. Leave that part to us!
What happens if the goalie doesn’t show?
In the rare and unfortunate case this happens please contact us 15 minutes prior to the game so we can work to solve the problem. If the goalie is a full no-show we’ll contact the goalie to find out what happened. In most cases the team is fully refunded along with a credit for a free game in the future.